Shipping and Returns


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as magazines, books or note books cannot be returned. Any item not in its original condition or items that are damaged (not by our fault).

Additional non-returnable items:
Gift cards.
– On sale products and items.
– Made to order items and items purchased as pre orders. 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note if your purchase was made with a credit card additional charges may apply. If you wish you can also ask for a refund as a gift card, you will receive a gift card that you can use for any purchase on this website. 

Shipping is not refunded, you also need to take care of shipping costs when refunding and sending back an item.


If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@jhk-identity.com.


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


We only replace items if they are defective, damaged or do not fit. If you need to exchange it for the same item, send us an email at sales@jkh-idenitity.com and send your item to: Divas d.o.o., Vrhovčeva ul. 1., 1000 Ljubljana, Slovenia.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


To return your product, you should mail your product to: Divas d.o.o., Vrhovčeva ul. 1., 1000 Ljubljana, Slovenia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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